Privacy Policy
The information on this site and its webpages are operated by Jolly Vintner Ltd, a company registered in England and Wales under number 05037521 at 23 Westexe North, Tiverton, Devon, United Kingdom EX16 5LX (referred to as “The Jolly Vintner”, “we”, “us” and “our”).
Our Privacy Policy sets out how we collect, use and protect the personal data that you provide to us and is compliant to all EU & UK national requirements.
The information contained in this website is for general information purposes only.
Our Commitment:
Your data is important to us. We respect your right to privacy when using our website and communicate with us using whatever channel or mediums. We understand that you care about your personal data, and we want you to feel safe and secure knowing how we handle the personal information that you entrust to us. You may withdraw consent from marketing at any time.
Changes to this Policy:
If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of our current practices in respect to the information we collect, how we use it, and under what circumstances we disclose it.
How We Collect Personal Data:
This section sets out the ways in which we may collect or generate personal data concerning you, as well as other information which may not identify you personally.
1) Website:
By visiting and using our website, you or your computer or device may provide personal information and other information. This includes information that is automatically provided by your browser to our website.
Information you provide:
Your personal data will include information you provide from correspondence with us, for example:
· Verbally over the phone or in person
· Details inputted into our website
· Posting or commenting on our social media channels
· Posting on forums that reference us
· By contacting us via e-mail
· Subscription to our email communications
· Enquiry by phone or through our website
· Sending us your comments or suggestions
2) Information from third parties:
We may obtain personal data from third parties, including from:
· People or agents making enquiries on your behalf
· People referencing you in posts on our social media channels.
· Use of cookies
3) Cookies collect information that includes:
· The server your computer or device is logged onto
· Your browser type and how you gained entry to our website
· The time and date, pages accessed and time spent on the website
This information is anonymous and cannot be used to identify you individually. You can disable cookies or set your browser to alert you when cookies are being sent.
What Personal Data we collect and why we collect it:
This section summarises the personal data that we process, for example your name, address, phone number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual.
Electronic communications (emails) – Users can also use the Contact Us form on our website.
Information collected or generated out of our events and activities – Feedback, reviews and content submitted by you in relation to services we provide.
Social media – Information (including your social media details, comments and photos) you post on our social media channels or any forum which relates to us.
Website – We may collect information about your visits to, browsing of, and use of our website. This is used to monitor website usage and to improve the user experience. No personally identifiable information is stored, and is not shared with any third parties.
When users submit an enquiry via the contact form, we capture the IP address for spam protection and also capture name, email address and telephone number if entered. This data is stored securely in an encrypted database. We use this information to respond to enquiries or complaints.
Mailing list – Contact information submitted to our website may be used to populate our mailing list (this includes name and email address). You have the right to unsubscribe at any time.
Communication with customers – To communicate with you concerning any enquiries, orders, delivery services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
Do We Share Your Data?
Your data is not shared with any third party.
How Long Do We Keep Your Personal Information For?
We store user information for 30 days. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. Unless we have reasonable grounds to refuse to delete it (where this is permitted under the GDPR), we will do so without delay and within no longer than one month from receiving your request.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Your Consent:
By communicating with us, you consent to the collection and use of your personal information as set out in our Privacy Policy. By using our website and our social media channels, posting comments about us in any forum, providing any personal information to us or making enquiries with us, you confirm that you agree to and consent to the terms of this Privacy Policy and our collection and use of your personal information, to the extent that your consent is required by any applicable law.